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Shipping Policy for TheVelocityFit

At TheVelocityFit, we are committed to ensuring that your orders are delivered to you promptly and efficiently. Please read our shipping policy below for important information regarding our shipping processes, rates, and timelines.

1. Processing Time:

  • All orders are processed within 1-5 business days.

  • Please note that processing time does not include weekends or holidays.

  • You will receive a confirmation email with your tracking information once your order has been shipped.

2. Shipping Rates and Delivery Times:

  • Shipping rates are calculated at checkout based on your location and the size of your order.

  • Estimated delivery times:

    • Domestic and International Shipping: 5-10 business days.

    • Delivery times may vary based on your location and any potential delays with the courier.

3. Shipping Carriers:

  • We partner with reliable carriers to ensure safe and timely delivery of your orders. The carrier used for your shipment will be indicated in your tracking information.

4. International Shipping:

  • Customers are responsible for any customs fees, taxes, or duties that may apply to international orders.

  • Delays caused by customs processing are beyond our control.

5. Order Tracking:

  • Once your order is shipped, you will receive an email with a tracking number.

  • Use the tracking link provided to stay updated on your shipment’s status.

6. Missing or Delayed Packages:

  • If your package is delayed or has not arrived within the estimated delivery time, please contact us at info@thevelocityfit.com for assistance.

  • Ensure that your shipping address is correct at checkout to avoid delays or undeliverable packages.

7. Damaged or Lost Shipments:

  • If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damaged items and packaging.

  • For lost shipments, we will work with the carrier to resolve the issue and provide a replacement or refund as appropriate.

8. Changes to Orders:

  • If you need to change your shipping address after placing an order, please contact us at info@thevelocityfit.com as soon as possible.

  • Address changes cannot be guaranteed if the order has already been processed or shipped.

9. Returns and Exchanges:

  • For information on returning or exchanging items, please refer to our Return Policy.

Contact Us: If you have any questions or concerns regarding our shipping policy, feel free to reach out to us at info@thevelocityfit.com.

Thank you for choosing TheVelocityFit!